FAQ

Orders are typically shipped within 5 days of placement.
Once shipped, customers can expect delivery within 3-5 business days, depending on their location.

🚚 Holiday Shipping Notice:
Processing and shipping times may be longer than usual during peak seasons.
We recommend ordering early to avoid delays!

Yes, we provide free shipping on orders over $99.

We only ship within Canada at this time.
We hope to expand our shipping options in the future!

If you receive a defective or damaged item, please contact us immediately with details and photographs of the issue. We will guide you through the process of obtaining an exchange or refund.

We offer a 30-day exchange/refund policy. Customers can request an exchange or refund within 30 days of purchase, provided the item is unworn, unused, and in its original condition with tags.

*Note that only defective, damaged, or incorrect items are eligible for exchange or refund.

Once a refund is approved, it will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Customers can reach our customer service team via email at loriellafarm@gmail.com. We are committed to addressing any inquiries or concerns promptly and effectively.

Send us an email!
If you love one of our designs but would like it on a different product (like a mug instead of a shirt), contact us at loriellafarm@gmail.com and we’ll see what we can do to make it happen.

Our commitment to sustainability is reflected in our made-on-demand production model. This approach significantly reduces overproduction, ensuring that each item is crafted only when ordered, thereby minimizing waste and promoting thoughtful purchasing.